People Success
Deploy a purpose-built performance framework that empowers your people and your organisation to achieve unparalleled success.
“Clients do not come first. Employees come first. If you take care of your employees, they will take care of the clients.”
From pains...
- Ineffective performance management frameworks result in 95% of managers being dissatisfied (Deloitte) and 82% of employees finding the process ineffective (Harvard Business Review), leading to a 32% decrease in engagement and a 51% increase in burnout (MIT Sloan Management Review).
... to gains
- Effective performance management frameworks can increase employee engagement by 22% (Bain & Company), productivity by up to 25% (PwC), organisational success rates by 30% (Bain & Company), employee retention by 2.7 times (SHRM), and customer satisfaction by 15% (Gallup).
Our solutions
We tailor our solutions to meet you at various stages of your journey, starting from defining what success means for your organisation to (re)defining a people-centric approach to developing and managing talent.
Empathise
Engage deeply with your stakeholders—employees, people managers, leaders—to fully grasp their (un)met needs, expectations, and priorities in terms of unleashing people potential and success at work. Assess and formalise your current position regarding the maturity levels across the fundamental pillars of performance and talent management.
Your organisation will benefit from:
- Evaluate your priorities and identify challenges related to performance and talent management.
- Assess your current level of maturity in managing performance and talent.
- Provide recommendations on the scope and timing for improving your approach to performance and talent management.
Ask your people
Your employees, line managers, and leaders are complaining about the current approach to talent development and performance recognition. Do you have a clear understanding of the pain points and opportunities for improvement?
During the Assessment Phase, we collaborate to:
- Diagnose the maturity of your performance management framework and identify the areas that need the most attention (e.g., process, capabilities, technology).
- Conduct interviews and focus groups to define the benefits of a future framework and address the challenges and successes of the current framework.
In short, we define the problem statement and the case for change, if any, for addressing People Experience in your organisation.
Your organisation will benefit from:
- Assessment of the maturity of your current performance management framework.
- Identification of the challenges and successes of your current performance management framework.
- Definition of the benefits you expect from a future performance management framework.
Design the future
Based on the diagnostic phase, it is now time to design the future vision, guiding principles, and framework that will achieve the validated goals and address the challenges of the current framework.
During the Strategy Phase, we collaborate to:
- Define your vision and guiding principles.
- Organise and facilitate design sprints to co-create the framework with employees, line managers, and leaders.
- Prototype, test, and refine the framework.
Your organisation will benefit from:
- A People Success vision and guiding principles that are aligned with your business goals.
- End-to-end design sprints to co-create a new framework tailored to your organisation's needs and expectations.
- A prototype that is tested, iterated, and validated to ensure that the new framework achieves the expected benefits and addresses the existing challenges.
- A deployment strategy and roadmap that will help you roll out the new framework smoothly across your organisation.
Activate the future
Activating and executing your people success strategy will require a skill set that differs from your day-to-day projects and activities. As a result, you may face shortages in terms of capabilities and experience.
During the Activation Phase, we collaborate to complement your team and address your specific needs.
Your organisation will benefit from:
- Strategic mentoring on program and change management.
- Assessment and selection of external implementation partners with the best value for money.
- Quality assurance of work performed by internal and external stakeholders.
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